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Forum Discussion

selinnova's avatar
selinnova
New member | Level 2
9 months ago

Video transcript is not working, it just loads indefinitely.

No matter how long I wait, it stays like this indefinitely. Refreshing the page or trying a different browser doesn’t fix it either. I’ve tried Firefox, Chrome, Safari, and Opera, but the result...
Videos
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Web
selinnova's avatar
selinnova
New member | Level 2
9 months ago

it happens with all of my files + shared files. The file type is video and the size is changing but videos are max 15mins long. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi from me too, selinnova! Are you using video transcripts on Dropbox Replay, by any chance? Or are you using our video transcript feature on the Dropbox website instead?

If you haven’t tried this already, can you test the feature via an incognito window on your browser too, and let me know if it works now?

  • selinnova's avatar
    selinnova
    New member | Level 2
    9 months ago

    I'm using Dropbox website, Dropbox Replay is a paid membership, but the website is giving transcripts as free.

    I've tried an incognito window too, it stays the same. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey selinnova, the case might need to be escalated to our specialized team.

      Can I send you an email, in order for us to have a closer look into this?

      • selinnova's avatar
        selinnova
        New member | Level 2
        9 months ago

        Yes please 🙏

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