We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

gormdael's avatar
gormdael
New member | Level 2
2 years ago

videos embedded in powerpoint won't play when opening in dropbox file

videos embedded in powerpoint won't play when opening in dropbox file

I uploaded a powerpoint presentation in pptx into dropbox and then opened the file within dropbox the slides show fine but the embedded videos won't play. Is that the norm for dropbox? Thanks

7 Replies

Replies have been turned off for this discussion
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for posting on the forum, @gormdael!

     

    Is this only happening when opening your PowerPoint on Dropbox, or even if you open it outside of Dropbox/download it to your device?

     

    How did you embed the videos in your PowerPoint? Are they YouTube videos for the most part, or were the videos embedded from another site? 

     

    Can you send me a screenshot of what you see exactly? 

     

    Let me know more details, and we’ll have a look.

  • gormdael's avatar
    gormdael
    New member | Level 2
    2 years ago

    only opening in dropbox. They play fine if the powerpoint is downloaded from dropbox to the desktop. The original videos play within dropbox from their own file but once embedded into powerpoint and trying to play them from powerpoint while open in dropbox they won't play

  • gormdael's avatar
    gormdael
    New member | Level 2
    2 years ago

    I embedded them by hitting insert within powerpoint and then hitting video, then browse and clicking the appropriate mp4 file. The powerpoint size goes up comparable to the size of the video file once it's embedded so it should be part of the powerpoint file. The videos play even if downloaded to separate computer that doesn't contain the original video so it shouldn't be using the embedded video to play and not linking to the video file on the computer

  • gormdael's avatar
    gormdael
    New member | Level 2
    2 years ago

    sorry, the downloaded file should be using the embedded video to play 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi gormdael, sorry to jump in here! 

     

    Do you try to preview the .pptx through our website, or using a different platform? 

     

    Can you send me a screenshot of an example video file in your Powerpoint, the way it looks when you try to preview it? 

  • dr broodles's avatar
    dr broodles
    Explorer | Level 3
    2 years ago

    I have the same issue... can play powerpoint videos on the dropbox app. Doesn't make sense as file size includes the media. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!