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peterv43's avatar
peterv43
Helpful | Level 6
3 years ago
Solved

videos won't play

Recently uploaded two MP4 videos in dropbox. When I click on them they start to play for about a 10th of a second and then quit and go back to list of videos.I have no idea why won't play. I don't ha...
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  • peterv43's avatar
    peterv43
    3 years ago

    Wednesday, 2/25.....my videos play perfectly  now. Fingers crossed. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey everyone, thanks for letting us know about the issue you're having.

 

Trying different browsers, clearing cache, trying private browsing windows, etc., are the most common and necessary troubleshooting steps when it comes to web issues.

 

You'll find that most times the issues are resolved after following these steps, so that's why we recommend them.

 

If the issue persists on the Dropbox website across different browsers, please let us know.

peterv43's avatar
peterv43
Helpful | Level 6
3 years ago

IT PERSISTS in my case 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional info, everyone.

     

    For those who are having this issue, can you please specify which browsers you're using to access Dropbox and which specific browser version?

    • ebrookenorthrip's avatar
      ebrookenorthrip
      Explorer | Level 4
      3 years ago

      I'm using Chome version 110.0.5481.77

    • peterv43's avatar
      peterv43
      Helpful | Level 6
      3 years ago

      Version 110.0.5481.77 (Official Build) (64-bit)

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