videos won't play

Nice to know I'm not alone. FYI, This all started when dropbox went down a few days ago. Before then, no problem. Personally, I refuse to tinker with my computer, as they suggested (change this, change that, fool around browsers and cookies....all of which I resist doing) when my videos run just fine on other sites, etc. I want them to go to dropbox technical support but I don't think they will because I'm using a free version. Fingers crossed.

drop box itself ..itwould help if you read the thread..and the comment of "yellow bear" who has the same issue

HI YellowBear, does this occur for all videos on your account? What are the filetypes of videos you're playing and what size are they?

all mp4, preview gives the same size for the  three I'm having trouble with, hmmmm  192.93 mb  but they have different KB sizes

I'm having the exact same problem. Following hoping for an answer soon. 

I'm having the exact same problem. Following hoping for an answer soon, this is really a problem. 

Hey everyone, thanks for letting us know about the issue you're having.

Trying different browsers, clearing cache, trying private browsing windows, etc., are the most common and necessary troubleshooting steps when it comes to web issues.

You'll find that most times the issues are resolved after following these steps, so that's why we recommend them.

If the issue persists on the Dropbox website across different browsers, please let us know.

IT PERSISTS in my case 

Still happening for me as well.

Tried a fresh login on a private browser session with 0 extensions and cookies and it only temporarily worked, before the usual problems of kicking me out of various videos arose.

I didn't change ANYTHING with my browser or extensions in the last months, and yet the problem started around a week ago out of the blue, even with videos that I have watched plenty of times without problems in the past.

I am on firefox. The problem seems to be especially strong on longer videos, with some shorter videos being able to be played, but also buffering longer than usual and expected...

This whole thing doesn't sound like user error to me tbh. Especially because clearing cookies or changing to private browsing only brings temporarily relief. And multiple users on here having the same exact problem-description, around the same timeframe.

Sounds more like the preview-player function got messed up on dropbox end, as its consistently and reproducible happening over multiple sessions.

I am actually a paying customer with monthly subscription, which sucks, if the problem isn't going to be investigated and fixed this month, I don't see a reason to not cancel.