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trover222 's avatar
trover222
Explorer | Level 3
3 years ago
Solved

Viewing backup files on mobile app

Hi, all! I have some old flash drives that I just backed up on my MACBOOK. They appear in DropBox Backups. I can’t figure out how to view the backups in my mobile app. I can see the file names in my mobile app. But, when I click on them, it simply takes me to the general list (camera uploads, documents, etc.) TIA!

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  • Jay's avatar
    Jay
    3 years ago

    Hi @trover222, yes, the Backups are visible through the browser only. 

     

    Files synced through the normal Dropbox site can be accessed via the mobile app.

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  • trover222 's avatar
    trover222
    Explorer | Level 3
    3 years ago
    Hi, Walter. Thank you!

    1. Yes
    2. No. I see some of the files on the app under “recent”, but cannot view them and cannot locate them anywhere else on the app.
    3. I’m on an iPhone 14 Pro with iOS 16.3.1. I can’t seem to locate which version of the mobile DropBox app I’m using. But, it is the straight DropBox app (not DropBox Sign or some other variation) and my apps are all set to update automatically. So, I assume it’s the most recent version.

    Thanks, again!
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there trover222 , thanks for using Dropbox and happy Monday!
     

    Can you please let us know if you're able to access your backups through the website on your mobile device through this page instead of doing it via the app?

     

    Also, in the mobile app, are you able to navigate to those backups from within your folder structure? 

     

    If you could also clarify your device's exact OS version and the version of the mobile app installed there, I'd appreciate it.

     

    Thanks! 

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