Forum Discussion

Tdidi's avatar
Tdidi
New member | Level 2
5 years ago

"waiting for bolt.dropbox.com" message and I cannot download my photos to use?

I keep getting a message when I try to download any of the photos off of my shared dropbox folder. Why? How do I fix it? I need to download some of those photos pretty quickly and am so frustrated. I...
desktop
Download
sync
Web
sheri9801's avatar
sheri9801
Helpful | Level 5
3 years ago

SAME!!  So irritating!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey sheri9801 - could you clear your browser's cache and let us know if you still get the same results?

 

If so, I'd appreciate a screenshot so that we can have a visual too.

  • sheri9801's avatar
    sheri9801
    Helpful | Level 5
    3 years ago

    Same issue.  I do not have a screenshot because it doesn't do anything.  I get a small pop up that says "waiting for bolt.dropbox.com" then it goes away in about a second and nothing happens.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      And are you taking a specific action when you get this error sheri9801?

       

      If you can't get a screenshot of the error, you can send us one of the last screen you can get to. 

      • sheri9801's avatar
        sheri9801
        Helpful | Level 5
        3 years ago

         

        I was able to catch the pop up message at the bottom.  Nothing happens ... 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!