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Tinlinmusic's avatar
Tinlinmusic
Helpful | Level 6
6 years ago

When previewing audio files on Dropbox, the playback skips or drops out. Any ideas?

Hello, just wondered if any other music tech-y people have had any trouble with glitchy audio files when using Dropbox to share them? A track that I have mixed and bounced down on my studio pc, whic...
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Barbylucedistelle's avatar
Barbylucedistelle
New member | Level 2
3 years ago

Yes, I just did, restarted the app and it's still happening.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Did you log out of your account and then back in during the process Barbylucedistelle? 

 

Is this happening with a single file or is it affecting all of your mp4 files? 

  • Barbylucedistelle's avatar
    Barbylucedistelle
    New member | Level 2
    3 years ago

    I uninstalled and installed the app again. It is now happening with all mp4 files.

     

    I only noticed because the editor I sent the file to via dropbox flagged it to me yesterday, he texted me asking why the sound was crackling so I went checking in the app on the phone and there it was. I am asking him to try again as I do not have this issue on the desktop, now waiting for him to get back to me.

  • ezimore's avatar
    ezimore
    New member | Level 2
    3 years ago

    would be great to have keyboard shortcuts for playing videos on web browser, e.g.

    left arrow - skip backward

    right arrow - skip forward

     

    I know, left and right arrow is reserved for previous and next file, can be used other keyboard, but these would be logical.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ezimore, let's jump right into this! 

     

    Your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard.

     

    I'll forward your feedback to the appropriate areas so we can continue to improve.

     

    Thanks a bunch! 

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