Forum Discussion

Tinlinmusic's avatar
Tinlinmusic
Helpful | Level 6
6 years ago

When previewing audio files on Dropbox, the playback skips or drops out. Any ideas?

Hello, just wondered if any other music tech-y people have had any trouble with glitchy audio files when using Dropbox to share them? A track that I have mixed and bounced down on my studio pc, whic...
Preview
Share
sort
SR SLS's avatar
SR SLS
Explorer | Level 3
2 years ago
I was having the same issue on the web browser and when I would download the file. The problem wasn’t happening on the original Pro Tools session or on the bounced file only when going through DB.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey SR SLS, does this also happen with files uploaded by yourself directly (non-shared ones)?

  • SR SLS's avatar
    SR SLS
    Explorer | Level 3
    2 years ago
    I haven’t tested this with longer audio files uploaded myself, I’ve only uploaded shorter audio files but haven’t ran into this issue with those in the past.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi SR SLS, what is the exact codec you are using for the audio, and the bitrate (kbps) and sample rate (MHz)?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!