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Dave81's avatar
Dave81
Explorer | Level 4
2 years ago
Solved

Why are files made available offline on Android sometimes not available?

I use Dropbox to store all my music files(MS word). I use my Windows 10 PC to create all of the files. All of the files upload fine into Dropbox. I make the folder contents available off line on 2 Android tablets. In previous Dropbox versions I could see if all the files were updated with the file unticked till synced then the green tick when synced. I am never sure now if the full sync is complete (I have around 800 song files). The "green tick" seems to be there BUT I have found that some files, not many, are not available when I get to an event , one tablet may have the file but not the other (I turn wifi off when I leave home as I don't want random pop ups etc). Am I missing something or can anybody point me to a solution. A quick way of confirming sync would be fine. Thanks. Dave   

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Dave81, do you see the old version of the file in the Dropbox mobile app, or the Office app?

     

    Generally, for Office documents, there is a cached copy in the Office app itself, and that might not get updated with the latest copy from Dropbox, which could be why you're seeing an older version of the file.

  • Dave81's avatar
    Dave81
    Explorer | Level 4
    2 years ago

    Any new file version I make , done on the PC, is manually uploaded to Dropbox so is obviously updated fine. Its on the tablet where I do not know if the file has synced or not as it displays the green tick even when I know that it is not in sync. is it not possible to have some way of informing that all "available off line" files were synced at whatever time ?

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Have you tried these steps to keep the files updated on the mobile app?

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