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stmarysbythesea's avatar
stmarysbythesea
Explorer | Level 3
4 years ago
Solved

Why can iOS users no longer view my shared files without installing the Dropbox app?

We have relied on Dropbox since the beginning of the pandemic to get information to our parishioners.  But apparently starting this week, iOS users cannot view our PDF files by clicking on a link to ...
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  • Megan's avatar
    Megan
    4 years ago

    Hi stmarysbythesea, how are you today?

     

    I will pass on your comments to the relevant departments so that we can further improve our product. 

     

    Now, as a workaround let's try one more thing: Can you try tapping the "Aa" to the left top part of the URL bar and select "request desktop website"? 

     

    That should do the trick, but keep me updated if it doesn't. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi stmarysbythesea, thanks for bringing this to our attention.

 

Could you clarify in more detail what they're experiencing when trying to view the shared file? A screenshot of this would help greatly.

 

Is this a shared link to a PDF, created using these steps?

 

This will help me to assist further!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      If you scroll down this page, do you see the option to view the file on the website directly?

      • stmarysbythesea's avatar
        stmarysbythesea
        Explorer | Level 3
        4 years ago

        There's nothing else to scroll to.

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