Forum Discussion

Richard2000's avatar
Richard2000
New member | Level 2
2 years ago
Solved

Why can't I sync my files?

desktop
Download
Error Messages
  • Megan's avatar
    Megan
    2 years ago

    Hi Richard2000, let's jump right into this! 

     

    It seems you're having some trouble syncing your files when using the desktop app. 

     

    As a first step, can you clarify if the number of files is stuck there, or if it's decreasing with time? Also, keep in mind that you're using a beta version of our app.

     

    I'd suggest that you downgrade, in order to see if this is causing any issues. You can do this by going into your account settings on the Dropbox website and turning Early releases off. After that, install one of the stable builds of the Dropbox application.

     

    Keep me posted!

Richard2000's avatar
Richard2000
New member | Level 2
2 years ago

Success, thank you very much for your help!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

We're glad to hear it's sorted and thank for keeping us in the loop too Richard2000 

 

See you around the Community and take care!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!