We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
GMo1
7 years agoHelpful | Level 5
Why is my .mov audio out of sync when streaming from Dropbox?
So I make a Quicktime video in protools.Quicktime plays back in sync.I upload to Dropbox,email link..Quicktime plays back way out of sync when streaming from Dropbox via email link? If I download Quicktime from Dropbox onto desktop,it plays in sync once again?
Any help is very appriciated!
Thanks!
The website is only ever intended as a preview and for best results it needs downloading, but, you could try logging a ticket with support with examples of the links/files to www.dropbox.com/support and then track at http://dropbox.zendesk.com
44 Replies
Replies have been turned off for this discussion
- GingerWolficorn5 years agoNew member | Level 2
It is def something dropbox is doing in the upload process lol their lack of meaningful reply or addressing the issue is laughable
- JimH35 years agoNew member | Level 2
Having the exact same issue, save a file from my iPhone into Dropbox and now the video's audio is not in synch. Looking for a solution, this is how we share video clips with my creative team.
- reefshark5 years agoHelpful | Level 5It stuns me how many people don’t bother to read the entire thread. I posted the solution months, maybe a year, ago. It has nothing to do with Dropbox and everything thing to do with embedded codex. Do a little research.
- miloshima165 years agoNew member | Level 2
Did you figure out a specific codec that works? I feel like a standard h264 should obviously stream just fine?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!