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JimMcCar's avatar
JimMcCar
Helpful | Level 5
1 month ago
Solved

Windows cannot find folders revealed by search Dropbox

Device Custom PC - 13th Gen i7, 48GB Ram Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version 241.4.4795.0 Question or Issue When I search dropbox and the...
desktop
File access
windows
  • GibSam's avatar
    GibSam
    1 month ago

    I received the new version of the Dropbox app (241.4.4853), and it has resolved my issue.

    The ability to search for files through Windows Explorer is essential for anyone working with large volumes of files.

    A big THANK YOU to the Dropbox team for responding quickly and delivering a fix!

JimMcCar's avatar
JimMcCar
Helpful | Level 5
11 days ago

This continues to happen... It is not resolved.  When I click on a folder revealed by a DB search (a folder that is stored both online and on my hard drive), I get the error messgage:  "windows can not find 'F:\Dropbox/folder name/folder name'.  Make sure you typed the name correctly, and then try again."

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 days ago

    Sorry to hear that you're having this issue again, JimMcCar.

    Can you try the steps you mentioned that were shared with you here and let us know if they help?

    • JimMcCar's avatar
      JimMcCar
      Helpful | Level 5
      11 days ago

      Thanks.. but All of my files are stored locally... and my dropbox app is current.  Here's the error message (looks like the slashes are not consistent...):  

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 days ago

        Thanks for that, Jim.

        Can you also send me a screenshot of the search results you see before you click and get the error message above?

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