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sporwancher's avatar
sporwancher
Explorer | Level 3
7 years ago

Wrong file version opens

I have an Excel file in my dropbox folder that I reference on a daily basis from my work Windows desktop, my home Mac desktop, and my iPhone.  I have been updating this file daily for the last few ...
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Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for all the detail there Redsnapper!

I'd love to look further into this with you, but to do so we'd need to continue through our Support channel so that I can check out some device specific info.

Would you mind if I reached out to the email linked with your profile here?

Let me know and we can go from there!

Redsnapper's avatar
Redsnapper
Explorer | Level 4
6 years ago
Daphne,
I'm having issues with my Dropbox profile. I originally set it up through my work email, but then my wife started using it at her job and somehow Dropbox co-opted my profile with hers and her work account won. So it's possible that any messages you sent to me went to her work email. Whenever I open Dropbox (anywhere) I always have to choose between Personal and Business option, but either one always refers to me by her name, not mine! My Dropbox Profile on my Pixel doesn't even show what email it's associated with (at least, I can't find it!), but it says my name is hers. I can't login to Dropbox at work anymore, because our IT department has blocked the Dropbox URL! Bottom line is, I don't know how to reach you except through this forum, and I don't know how to give you any alternative that isn't visible to other users, which is no doubt why you didn't refer to my email specifically, either. Any suggestions?
Roger
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey Redsnapper, thanks for all the updates here!

    I hadn't previously sent you an email as I wanted to check with your first, but I've just reached out to the email linked with your profile here.

    Can you let me know if you received this when you have the chance to check your inbox?

    We can look into this better through our Support channel with the info that I'll have at hand there.

    Thanks!

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