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bssmusic's avatar
bssmusic
New member | Level 2
4 years ago
Solved

Wrong shared folder owner, how to change it?

Hello, I am new in the forum (not to Dropbox 😉 ) and have noticed a strange phenomenon: In my Dropbox [personal information removed per the Community's Guidelines] I have added my father - 99 year...
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  • Megan's avatar
    Megan
    3 years ago

    Hi Barbara 2022, welcome to our Community! 

     

    In order to change the owner on your shared folders/files you'd need the current owner, to follow the steps mentioned here. 

     

    That way, you can take ownership of the content that you need. 

     

    Let me know if you have any questions! 

erigo's avatar
erigo
Explorer | Level 3
3 years ago

Ownership of one of our folders (a folder we share with our clients) has been given to one of our clients??? i.e. we no longer own the folder.

 

Firstly, none of our team know how to do this so its either been done by accident or its a system glitch???

The client who now owns the folder, no longer works at the organisation so their email (that owns the folder) is null and void.

 

Folder name: 1 -Erigo MAC IP - RESIDENTIAL - 2021
Here is a screenshot of the new owner who is outside of our organisation:

 

Can you please investigate how this has happened so we know how to avoid this issue in the future?

 

For security purposes, we will be creating a new folder (with a like name) and re-sharing with all the affected clients.

 

Thank you,

Lisa.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey erigo, thanks for taking the time to post to our Community.

     

    Only the owner of a shared folder can pass the ownership to another member, which means that the previous owner did it somehow and only the current owner can change it back.

     

    I'm afraid we also don't have access to any info on how or why this might have happened.

     

    The best thing to do right now, if you can't access the owner's account, is what you've already done; create a new folder, move the contents in the new one and then share it.

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