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SBowlin65's avatar
SBowlin65
Helpful | Level 5
5 years ago
Solved

“Couldn’t Load File” error on ALL saved audio files

All of my saved audio files (multiple formats over 4-5 years) are giving me the above error with a cartoon picture of a cat. Issue just started today, as I had no issues accessing these files yesterd...
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  • SBowlin65's avatar
    SBowlin65
    5 years ago
    Quick update: the issue is resolved if I make the audio file “available offline”. Not ideal, but I’m less panicked about the issue at least. Not sure what could cause this to happen overnight.

    I’ve updated to the most recent version of iOS on my iPhone and iPad I utilize Dropbox on + updated Dropbox itself to the latest version on each as well - just to ensure no issues being caused on that end.

    Thanks
SBowlin65's avatar
SBowlin65
Helpful | Level 5
5 years ago
Quick update: the issue is resolved if I make the audio file “available offline”. Not ideal, but I’m less panicked about the issue at least. Not sure what could cause this to happen overnight.

I’ve updated to the most recent version of iOS on my iPhone and iPad I utilize Dropbox on + updated Dropbox itself to the latest version on each as well - just to ensure no issues being caused on that end.

Thanks
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago
Hey SBowlin65, thanks for keeping us in the loop and great work on the troubleshooting. 

If anything comes up or the error message returns, don't hesitate to give us another nudge. 

In the meantime, I hope you have a lovely weekend ahead of you. 
  • Mattbulaitis's avatar
    Mattbulaitis
    New member | Level 2
    4 years ago
    Hi i am getting this ‘unable to load file’ message every time I try and save a file from iPhone mail to dropbox (which I have been doing for years) this error message has just come up and is very annoying. I go on my email click on the PDF or file and click save to Dropbox, choose the folder then say ‘Couldn’t load file please try again later’ any ideas??
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey Mattbulaitis, thanks for the nudge here and sorry to see you're having this issue.

       

      Are you running the most recent version of iOS on your phone and the most recent version of the Dropbox app?

       

      Have you restarted your device, since this issue appeared?

       

      You can also clear the cache of the Dropbox app from the app's settings, to see if that helps. 

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