39 files stuck syncing for weeks

Happy the third party support was able to troubleshoot this for you cfinnie. 

If you need anything Dropbox related, we are always here for you. 

Have a nice day! 

I've tried all the suggested solutions listed on this thread: https://www.dropboxforum.com/t5/Files-folders/39-files-stuck-syncing-for-weeks/td-p/388751

None have improved the sync status. The number of files grow each day.

The issue does not appear to be isolated to any single machine as dozens of my team members that also share the same dropbox account are experiencing the same issue, although their file counts are all different. 

Some files will sync OK and others are stuck in a syncing status. 

I suspect a bad file, but the bad file check page suggested on the link above continually crashes in Chrome. I haven't tried other browsers as the author of that post called out similar experiences with Firefox and Safari. 

How we can get insight into which files are failing to sync and why? The log files are in a proprietary format which might give some insight.

Hello rgbysgt. 

I am merging your topic in this thread since you have checked on the steps here and the issue persists. 

Are the files stuck on the website and you cannot see them locally? :thinking:

Is there any big event that could explain the number of files syncing for all of you? What do you see in your events page? 

Also, please let me know if the number of files is decreasing and if you are using Smart Sync or selective sync. 

Thank you! 

Hi Fiona-

There are instances where we see a RED X on the file sync status and others where the arrows are present but they never sync. Furthermore, some files will sync successfully and show a green check. 

I don't see anything on the events screen that indicates there's a major event that would have triggered this. The number of files have been growing over the last several weeks and have not declined. When I had unlinked and relinked the account it was at ~230 files and then after that step it jumped to +2000 and is now +4000. Other members of my team have counts of 216, 9, & 44.

Thanks for the additional info rgbysgt. 

At this point, I think I should look into this more with you. I emailed you already. Let me know if you received my email at the email address associated with your account. 

Thanks! 

Hi,

I have the same issue as the above user and had 5000+ stuck files.

I did the option-alt key on the acct preferences page then: Fix Permissions, and Fix Hardlinks.

That did nothing so I unlinked Dropbox and Re-linked and that reduced the stuck files to 103.

I have unlinked and relinked two more times and they are still there and stuck syncing. Can you please suggest what I could try next?

DropBox Version: 89.4.278 Current as at today.

Thanks

Hi psionic001, thanks for adding your experience to this topic. 

Unlinking - Relinking is a good step to reset the configuration settings of the app. I do not suggest to unlink relink more than once though, because in this process, all your files will take time to re-index, so if you have many files this will increase your syncing time, without fully updating the files. 

If the desktop app get's stuck syncing a specific amount of files again, what you could do is check if a security system or antivirus could be checking these files and whitelist Dropbox on such security apps. 

Let me know if this helps and the version of your Operating system and I'll be happy to help you more with this. 

Thank you! 

Thanks for getting back to me about this psionic001. 

It's time for us to have an email communication about this. I have already emailed you to investigate more before I give you the next steps. I used the email address associated with your Community profile. 

Thank you! 

Hi - I still have not heard from anyone from Dropbox on what I should try next? I see they are responding to others, but not to me....