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Redhotpaddy's avatar
Redhotpaddy
Helpful | Level 6
2 years ago

"Account Limit Reached for Dropbox" error, when trying to open an Excel file on my phone

Hi I am trying to open an excel spread sheet on my phone using Office 365 and the file is stored on Dropbox but it won't let me open it as I keep getting the error Account Limit Reached for Dropbox. ...
edit
Error Messages
Microsoft Office
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi again, Redhotpaddy! I just wanted to double check; did you follow Rich’s suggestion here and made sure you’re signed into the same accounts on both Dropbox and Microsoft Excel on your phone? 

 

The error you’re getting implies indeed that you could be logged in to another account, so I’d like us to rule that out before troubleshooting further.

Redhotpaddy's avatar
Redhotpaddy
Helpful | Level 6
2 years ago
How do I check that? I'm logged in with the same email yes.

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