All files gone after many years of non-activity. Where did they go?

Hi melanie75058​ and welcome to the Dropbox Community.  I’m so glad to hear you were able to find you files – what a relief! Thanks for taking a moment to update us too. It’s great for others to know that these situations can have a happy ending 😊.

I’m Theresa 👩‍💻, one of the Community Managers here. If you’ve got any Dropbox tips or favorite features that help you stay organised, I’d love to hear about them.

Looking forward to hearing from you,

T😸 (Dropbox Community Manager)

Mark​ - Thanks... I figured it out and nothing is lost.  See above :)

We're glad to hear that you managed to sort this out in the end and thank you for keeping us in the loop too.

Let us know if anything else comes up in the future melanie75058 

I also see this one:  

I see this in my email:  

melanie75058 wrote:

If my payments stopped for some reason can I catch back up and get files recovered?  

No sorry :( Once they are gone its permanent. 

You do get lots of emails warning you about this - have you checked your email inbox for them? 

Also, just check you are logged in to the right account. Its very common that people think they've logged in to an account but actually set a new one up. 

Hey melanie75058, have you tried looking up your payments with our payment lookup tool here?

Accounts do get disabled due to inactivity after a certain amount of time, so your assumption might be correct, if your subscription stopped years ago and you didn't sign into your account ever since.

Just to be sure, look up the payments to find the email address of the account and let us know what comes up.

Might be worth checking if you received an email about your account getting disabled as well.

It is my same email address but events and billings are blank pretty much.  So I think when I tried to sign back in to check maybe it created a new account?