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mvannatta's avatar
mvannatta
Explorer | Level 3
9 months ago

All of my Dropbox files have disappeared.

All of my files dis
appeared please help

File access
restore

14 Replies

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  • mvannatta's avatar
    mvannatta
    Explorer | Level 3
    9 months ago

    its the same email I have been using for years at this point. I paid through billing like usual. I have the receipt. I clicked your link, I signed in and it has me at basic. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 months ago

    If events is empty you are almost certainly using a different account. 

    What is the error on the links? 

    What does www.dropbox.com/account/plan show? Does it show basic? If so its not the account you upgraded. 

    How did you pay for the upgrade? 

  • mvannatta's avatar
    mvannatta
    Explorer | Level 3
    9 months ago

    The entire contents of my dropbox account has disappeared. There’s nothing in the events. It’s like I have a brand new account. All of the external links do not work as well.

    The account I know for sure was in good working order approximately a week to two weeks ago.

    I paid my $119 in January too. 

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