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Forum Discussion

Syakir's avatar
Syakir
Explorer | Level 3
9 months ago

All of my folders have disappeared after joining a Dropbox team.

I just clink link join a team then i click NO when system ask “Do you have any file the 5TB admin shouldn’t access” then i check back all my folder disappear 

10 Replies

  • Syakir's avatar
    Syakir
    Explorer | Level 3
    9 months ago

    Already do that and still all my folder missing

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    9 months ago
    Syakir wrote:

    Already do that and still all my folder missing

    Already did what? Please be specific. Did you reach out to the team admin of the Business account? If so, what did they say? Did they try to convert your account back?

    If you were a member of a team, only the team admin will be able to assist you with this.

  • Syakir's avatar
    Syakir
    Explorer | Level 3
    9 months ago

    What i did : 

    1.Ask admin to removed from shared folder then i log out and log in back result : still missing 

    2.Check activity/history no deleted files etc blank like a new

    3.Ask co pilot to assist then got suggestions to try open hidden cache on my laptop C:\user\Dropbox result : find my missing but the file might corrupt cannot open 😭

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Syakir! Regarding your first point, do you mean that you asked your admin to remove you from their Dropbox team and they have?

    Did you check with them and they can’t locate your missing content either?

  • Syakir's avatar
    Syakir
    Explorer | Level 3
    9 months ago

    hi Nancy yes i ask admin to remove and the have but still all file missing cannot locate

  • Syakir's avatar
    Syakir
    Explorer | Level 3
    9 months ago

    i try to seach on my laptop C: -> USER and i found the old one but cannot open any file inside it and also cannot transfer back into my dropbox account please help me this is last hope :'(😭

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Did you also double check with your admin and they can’t see this folder on their end?

  • Syakir's avatar
    Syakir
    Explorer | Level 3
    9 months ago

    Yes already double check with my admin they said cannot locate can you help its really important files

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Syakir, I went through our system, and found out that you've already tried contacting our Support team.

    I was about to suggest the same thing, since they have more advanced tools, in order to assist with this.

    I just checked that the agent working on your case replied back. Did you have the chance to review their response? 

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