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hmafooz's avatar
hmafooz
Explorer | Level 3
3 years ago
Solved

Android - can't move rename files - Dropbox freezes

Hi. Just today, from within the Dropbox app, I'm browsing files, and tried to rename a Microsoft docx file. Just to clarify, I didn't open it, I just selected the rename option from the menu next to ...
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  • Hannah's avatar
    Hannah
    3 years ago

    Hey hmafooz, thanks for bringing this to our attention.

     

    Have you tried clearing the app's cache from your settings, to see if that helps?

     

    If not, try uninstalling and reinstalling the app, which should do the trick.

     

    Let me know how it goes!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey MilleThagaard, so if I understand correctly, you're having trouble doing some actions on our website on your computer and on the Dropbox app on your phone.

 

Regarding the website, have you tried a different browser, to see if that helps?

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