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SBabiche's avatar
SBabiche
Helpful | Level 5
3 years ago
Solved

Can’t edit Excel .xlsx in iphone (app is updated)

Hi, I hope someone can help me out. My iphone app version is 322.2.2 And I am trying to edit through ny iphone app an excel document (which I created on my Mac and is saved as an .xlsx. I click ...
Dropbox Plus
edit
Microsoft Office
Mobile
  • Jay's avatar
    Jay
    3 years ago

    Hi SBabiche, we appreciate the feedback on this matter. As my colleague said, ti isn't possible to edit Excel files natively in the Dropbox mobile app. The files would need to be opened in the Excel app to be able to edit them.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Andre777, thanks for posting here today!

 

Can you clarify exactly when this started happening? Have you made sure both your Microsoft, and Dropbox app are up-to-date?

 

Also, can you clarify if you're using an individual Dropbox plan, or a Business one?

 

Keep me posted, and we'll take it from there!

Andre777's avatar
Andre777
Explorer | Level 3
2 years ago

Hi Megan it started 1 week ago. Yes, both Microsoft and Dropbox app are up-to-date.

 

I am using individual Dropbox plan.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Andre777, thanks for the additional information.

     

    Can you please let us know your device's exact OS version and the versions of both the Dropbox app and the Microsoft app? Are you logged into a Microsoft account as well on your device when attempting to edit your files?

     

    Do you see the integration in your connected apps tab? 

    • Andre777's avatar
      Andre777
      Explorer | Level 3
      2 years ago
      Hi Walter

      OS Version: 17.4.1
      Dropbox: 378.2
      Microsoft 365 (office): 2.85
      Excel: 2.85

      Yes, i logged into a Microsoft account as well on my device when attempting to edit my files.

      Yes, i see the integration in my connected apps tab.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Would you mind sending us a screenshot of the exact message you see when trying to open your Excel files through Dropbox Andre777? 

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