Forum Discussion

james74's avatar
james74
New member | Level 2
5 years ago
Solved

Can I recover a deleted account?

I deleted my dropbox account by mistake and would really like to recover it. I had an account under [removed per the Community's Guidelines]  
account access
Create or delete account
Delete
  • Rich's avatar
    Rich
    4 years ago
    basheer wrote:
    can we recover a deleted personal account from dropbox

    If you deleted the account or it if was deleted due to inactivity, no, it cannot be recovered. If the account was part of a Business team and deleted within the last 7 days, the team admin might be able to restore it.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
basheer wrote:
can we recover a deleted personal account from dropbox

If you deleted the account or it if was deleted due to inactivity, no, it cannot be recovered. If the account was part of a Business team and deleted within the last 7 days, the team admin might be able to restore it.

gpantelios7's avatar
gpantelios7
New member | Level 2
3 years ago

Hello,

 

I deleted by mistake my personal drobox account, Can i recocer it?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi gpantelios7, sorry to hear about that! 

     

    If you deleted your Dropbox account, you can re-create it using the email address you used before, however you wouldn't be able to recover the files that the old account had before. 

     

    I hope this clarifies!

    • gpantelios7's avatar
      gpantelios7
      New member | Level 2
      3 years ago

      Hello Megan,

       

      How can I recover my files from the deleted account?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi gpantelios7, I'm afraid this wouldn't be possible. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!