Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
rebeccamac
2 months agoNew member | Level 1
Can I restore a shared folder deleted more than 30 days ago if I'm on the Dropbox Professional plan?
Can I restore a shared folder after 30 days if I have the professional version but the owner does not?
Hi from me too rebeccamac - thanks for the additional information.
Do you see any signs of the folder in question in your events page?
8 Replies
Sort By
- rebeccamacNew member | Level 1
To clarify, the owner deleted the file more than 30 days ago and now wants it back. They do not have the professional version, but I do. Because I shared the file, can I restore it?
- Hannah
Dropbox Staff
Hey rebeccamac, thanks for reaching out to us.
If you were the one that created and shared the folder and you're on the Dropbox Professional plan, you should be able to restore the folder, yes.
Do you see if it your deleted files page or your "shared" page here?
Let me know what you find.
- rebeccamacNew member | Level 1
Thank you for your reply.
I didn't create or share the original folder. I have created folders within the shared folder, but it's my understanding they are not "mine" only shared with me. (?)
I do not see the folder in deleted files or shared files. But I do see in Activity where I created a new folder within the shared folder and moved the files I'm looking for within the shared (not belonging to me) folder on January 1. That created folder is no longer there. It must have been subsequently moved by the owner.
- Walter
Dropbox Staff
Hi from me too rebeccamac - thanks for the additional information.
Do you see any signs of the folder in question in your events page?
- rebeccamacNew member | Level 1
Yes I do!
- Walter
Dropbox Staff
And were you able to restore from there by any chance rebeccamac?
- rebeccamacNew member | Level 1
Some, yes. Some were corrupted (.jpg rarely survived), but I got .pdfs, .xls., & .doc files from the point where I added them vs when they were deleted. VERY helpful, thank you.
- Hannah
Dropbox Staff
I'm glad you were able to restore most of your files, Rebecca!
If you need anything else, please let us know.
Have a great day!
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!