Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Smith3's avatar
Smith3
New member | Level 2
6 months ago

Can I retrieve permanently deleted files if I choose to upgrade my account?

Hi, currently using basic account which had some files that were recently permanently deleted. (Just passed 30days I believe). However I read that the higher tier dropbox plans allows for deleted...
Delete
File access
restore
Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 months ago
Smith3 wrote:

Is there any chance if I were to upgrade my plan, those files could be retrieved?

No. Upgrading doesn't extend the recovery period for files that have already been deleted. Only files deleted after the upgrade have a longer recovery period.

Also, permanently deleted files are deleted... permanently, and cannot be recovered regardless of the plan you're on.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions