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Trush861's avatar
Trush861
Helpful | Level 5
3 years ago

Can no longer save current or new MS word or excel file on dropbox with android devices.

I can no longer save current or new Ms word or excel files on dropbox, when I try and do so I get "Can't edit - This file is read-only. To edit it, first save a copy of the file". I get this even on brand new files never saved before, when I select Save a copy it comes up with the same meesage again. It works fine with my laptop just my phone and tablet are having the issue.

Tablet Galaxy Tab A8: Android version 13

Dropbox app version: 320.2.10

MS word version: 1.0.1 (16.0.16227.20132)

 

I have signed out and signed in, un-installed and re-installed, updated everything to latest versions, restarted everything.

 

Android
edit
Error Messages
Mobile
Tablet
Third Party Integrations

13 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Vince A.2, does uninstalling and reinstalling both Dropbox and the MS Office apps help at all?

  • Robert E.13's avatar
    Robert E.13
    New member | Level 2
    2 years ago

    I have had tbe same problem which extends to being unable to attach a dropbox file to my android Gmail - unless I "save to device" first. I've asked Dropbox and they've been of no help. I think the problem lies in Microsoft discriminating in favour of Drive, even though my Dropbox account is attached to 365 in settings. Still waiting for a solution to this very irritating problem. Robert

  • JPoppa's avatar
    JPoppa
    New member | Level 2
    2 years ago
    Same issue on Android 14 Galaxy Tab 8 using Excel App. Can't save to dropbox, stuck in Read Only loop.

    Need to fix this, heavy Dropbox user.

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