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LutherH's avatar
LutherH
New member | Level 2
5 years ago
Solved

Cannot Delete Backup

I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?
Computer Backup
Delete
desktop
restore
  • Daphne's avatar
    Daphne
    5 years ago
    Hi there LutherH, I hope you're doing well!

    You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.

    In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.

    Let me know how it goes!
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Glad to hear that LutherH!

Give me a shout here anytime if you have any other questions. 😀

Wishing you a great weekend ahead!
DolphinGenius's avatar
DolphinGenius
New member | Level 2
5 years ago

Hi Dropbox Support,

 

I do not have the specific computers anymore and cannot do it from the dropbox app to stop the backup, is there an alternative way?

 

I have 2 Backup computers. I cannot find the delete also cannot move the item to a folder for deletion later.

 

Is this the only way?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi DolphinGenius, could you try unlinking the desktop apps from the site, which will then allow you to delete the backups from the site.

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