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Cannot Delete Backup
I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?
- Hi there LutherH, I hope you're doing well!
You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.
In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.
Let me know how it goes!
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- Megan
Dropbox Community Moderator
Hi RB2022, thanks for the screenshots!
You should be able to locate the Backup tab if you follow the precise instructions indicated in the app on the most recent snapshot.
I'd like you to look for the Dropbox icon on your desktop. It'd be right next to the WiFi icon. After that, you should be able to click there and follow said instructions. Megan --
I clicked on the Dropbox icon from my desktop, and it is empty. Please send me the specific link that will enable me to do what I need to do to resolve this problem, namely, turning off computer backup that I didn't ask to occur in the first place.
Thank you.
Rob Brantley
I can't delete a backup of a computer running Windows in which I removed Dropbox.
I've checked and the computer is no more linked but when I want to remove the backup it keeps saying to unlink my device.
Is the device still listed on this page?
If so, you'll need to click the little trash icon in the righthand column to unlink the device from your account.
No, it isn't, I had already checked that.
- Megan
Hi lujop, happy Monday!
In order for you to be able to remove the Computer backup folder, you'd need to first follow these steps in order to disable it. You might need to re-install the app too.
Do you have access to the device while we speak?
Let me know more!
I have an old problem with that folder. I had another topic done a few years ago.
Now I see Dropbox made Dropbox Backup and I see that Backup 'active'.
So I no longer have that device and I've tried to go to Options > Delete
And because that device no longer exist and it's not connected I've selected "I don't have access"
And after that you can click to "Settings"
And redirect to Settings page on Security tab, I don't have that device connected, but I'm still unable to delete that folder.
What can I do to delete that folder?
I've made a copy of folder "Documents" from "My PC (L-34529)" on dropbox root path, and now I can't delete that neither.
Regards,
Mihai Paraschiv
Yes! Do you need my email or you can see it?
Have a nice day!
- Hannah
No worries, we got it!
I just reached out to you, so make sure to get back to me when you get a chance.
Thanks!
