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waihouse's avatar
waihouse
Explorer | Level 4
20 days ago
Solved

Cannot delete old backup. Can you help?

Hello,

There is a 15.2GB backup (KINGSTON external drive & CLIENT) stuck in my Dropbox account.  
I no longer have this device and the Dropbox app does not show any backup in Preferences → Backup.  
I cannot remove this ghost backup by myself, and it is taking up my storage space.

Please help delete this leftover backup from my account. Thank you!

Delete
Dropbox Backup
Dropbox Basic
  • Walter's avatar
    Walter
    16 days ago

    Thanks for the screenshot waihouse - much appreciated.

    Can you select your backups, navigate to the ellipsis (...) button and select the delete option from there? Are you getting any errors when you click on that option on both of your backups? 

13 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    20 days ago

    Hi there waihouse - thanks for joining our Community and happy Friday!

    When it comes to the issue with deleting this backup of yours, can you try doing it via the backups page and let me know if you're getting any particular error?

    Thank you! 

  • waihouse's avatar
    waihouse
    Explorer | Level 4
    20 days ago

    Hi Walter,

    I can no longer see the KINGSTON and Client external drive in my Dropbox app or backups page, but my account is still showing 15.2GB used for backup storage.

    Since the original device is no longer available, I cannot remove this backup by myself.  
    Could you please help remove this ghost backup from my account?

    Thank you very much!

  • waihouse's avatar
    waihouse
    Explorer | Level 4
    17 days ago

    Hi Walter, here are the screenshots you requested: 

    - Plan page showing 15.2GB backup usage 

    - Backup settings page showing no KINGSTON & Client device available

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    17 days ago

    Hey waihouse, happy Monday!

    Would you mind sending us a screenshot of what you see on this page as well?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    16 days ago

    Thanks for the screenshot waihouse - much appreciated.

    Can you select your backups, navigate to the ellipsis (...) button and select the delete option from there? Are you getting any errors when you click on that option on both of your backups? 

  • waihouse's avatar
    waihouse
    Explorer | Level 4
    16 days ago

    I tried selecting both backups and clicking the delete option via the ellipsis button, but I got an error message and cannot delete them.

     

    Thank you for your help!

     

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