Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

waihouse's avatar
waihouse
Explorer | Level 4
6 months ago
Solved

Cannot delete old backup. Can you help?

Hello,

There is a 15.2GB backup (KINGSTON external drive & CLIENT) stuck in my Dropbox account.  
I no longer have this device and the Dropbox app does not show any backup in Preferences → Backup.  
I cannot remove this ghost backup by myself, and it is taking up my storage space.

Please help delete this leftover backup from my account. Thank you!

Delete
Dropbox Backup
Dropbox Basic
  • Walter's avatar
    Walter
    6 months ago

    Thanks for the screenshot waihouse - much appreciated.

    Can you select your backups, navigate to the ellipsis (...) button and select the delete option from there? Are you getting any errors when you click on that option on both of your backups? 

13 Replies

Show More
  • waihouse's avatar
    waihouse
    Explorer | Level 4
    6 months ago

    Hi Walter,

    I can no longer see the KINGSTON and Client external drive in my Dropbox app or backups page, but my account is still showing 15.2GB used for backup storage.

    Since the original device is no longer available, I cannot remove this backup by myself.  
    Could you please help remove this ghost backup from my account?

    Thank you very much!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi there waihouse - thanks for joining our Community and happy Friday!

    When it comes to the issue with deleting this backup of yours, can you try doing it via the backups page and let me know if you're getting any particular error?

    Thank you! 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!