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waihouse's avatar
waihouse
Explorer | Level 4
6 months ago
Solved

Cannot delete old backup. Can you help?

Hello,

There is a 15.2GB backup (KINGSTON external drive & CLIENT) stuck in my Dropbox account.  
I no longer have this device and the Dropbox app does not show any backup in Preferences → Backup.  
I cannot remove this ghost backup by myself, and it is taking up my storage space.

Please help delete this leftover backup from my account. Thank you!

Delete
Dropbox Backup
Dropbox Basic
  • Walter's avatar
    Walter
    6 months ago

    Thanks for the screenshot waihouse - much appreciated.

    Can you select your backups, navigate to the ellipsis (...) button and select the delete option from there? Are you getting any errors when you click on that option on both of your backups? 

13 Replies

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi waihouse​  and welcome back to the Dropbox Community. It’s great to see you here again, and I’m really glad to hear things are all sorted with that old backup.

    I’m Theresa 👩‍💻, one of the Community Managers here in the forum. I love jumping into chats like these or starting up new conversations across the board. Since you’ve been tidying things up, I’d love to know... do you have a favourite Dropbox feature that helps keep your files organised?

    Looking forward to hearing from you,

    T😸 (Dropbox Community Manager)

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Glad to hear it's sorted now waihouse 

    Let us know if anything else comes up in the future.

    Until then, take care!

  • waihouse's avatar
    waihouse
    Explorer | Level 4
    6 months ago

    I tried selecting both backups and clicking the delete option via the ellipsis button, but I got an error message and cannot delete them.

     

    Thank you for your help!

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Thanks for the screenshot waihouse - much appreciated.

    Can you select your backups, navigate to the ellipsis (...) button and select the delete option from there? Are you getting any errors when you click on that option on both of your backups? 

  • waihouse's avatar
    waihouse
    Explorer | Level 4
    6 months ago

    Hi Walter, here are the screenshots you requested: 

    - Plan page showing 15.2GB backup usage 

    - Backup settings page showing no KINGSTON & Client device available

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