We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Joaodobramos
2 years agoExplorer | Level 4
Cannot move a folder from the public/shared space to my personal space although I am the Admin
I have a dropbox account shared with a team and I am the admin. I also have the dorpbox app in my laptop where I manage the local and online files. In 2024 suddenly I was unable to create folder in the main/shared folder as it asked for higher permission. I could not delete or move folders from the main/shared folder to my personal folder either. I managed to create folders by doing it in dropbox online. But moving or deleting it does not allow simply giving the message "could not move folder X to folder Y".
Since the teams space and personal folders are separate, it's no longer possible to move the folders by accident, which would result in a large deletion from the other members' perspective.
To 'move' a folder, you'd need to do as you said, create a folder in your personal folders, and then move or copy the files across. I'd recommend testing this with a single file at first to ensure that it does copy over.
5 Replies
- Jay2 years ago
Dropbox Community Moderator
Hi Joaodobramos, thanks for bringing this to our attention.
It sounds like you're on a Dropbox Business team with the new team space.
In order to make the changes you're referring to, you'd need to do it via the site directly, and it isn't possible to move folders directly.
If you have any further queries, feel free to message back.
- Joaodobramos2 years agoExplorer | Level 4
Dear Jay, thank you very much for your reply.
I used to be able to do all these actions before, both online and in my laptop. Has anything changed? So I will have to create a folder in my personal folder and then move the files from the public folder to mine, correct?
- Jay2 years ago
Dropbox Community Moderator
Since the teams space and personal folders are separate, it's no longer possible to move the folders by accident, which would result in a large deletion from the other members' perspective.
To 'move' a folder, you'd need to do as you said, create a folder in your personal folders, and then move or copy the files across. I'd recommend testing this with a single file at first to ensure that it does copy over.
- PFSE2 years agoHelpful | Level 6
Except now this is creating duplicates and we cannot MOVE out of a team folder, so files are stuck in one folder now
- Hannah2 years ago
Dropbox Community Moderator
Hey PFSE, sorry to see you're having trouble with the team space.
Can you give us some more details, though?
Which folder is creating duplicates and what kind of duplicates are they?
Also, can you please clarify what you mean by "move out of a team folder"?
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!