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Claire W.3
2 years agoHelpful | Level 6
Cannot move shared folder if I am not the owner
I am trying to reorganize my dropbox because I literally have thousands of folders, and I need them to be more logically nested. This is no problem with shared folders that I own, but I can't move any shared folders where I am not the owner. This is a nightmare, because it means that every folder anyone has ever shared with me remains in my top level dropbox folder and cannot be filed into the relevant subfolder within dropbox. Because I can't find any information about this issue online, I am assuming that my dropbox is not functioning correctly. Hoping someone can help me to fix this issue?
Here is the error message I get when I try to move a shared folder where I am not the owner from my top level dropbox folder to a different subfolder within dropbox (that is not shared with anyone else, in case that is relevant):
Couldn't move folder
To move this folder, try contacting the owner of FOLDER_NAME
If I click on the "more information" link, it just takes me to a generic message about team folders. (Note: These are not dropbox business team folders--they are simply shared folders. I have a regular Dropbox pro account, on Windows 11, desktop version.)
22 Replies
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- Matthew S.502 years agoHelpful | Level 5
Personal account. No "teams" or anything like that as far as I know.
Someone invites me to view or edit a folder, or sends me a link to a folder. (I don't know where that folder falls within their own dropbox account structure.) I add it to my own dropbox account, or join the folder, etc.
Regardless of the specifics above, the end result of the above is that there's a new shared folder in the top level of my dropbox account. I am not the owner of that folder.
What I have always been able to do is then move that folder into a subfolder, so that my top-level doesn't become a disorganized mess. That subfolder itself is unshared, but it contains many other folders shared with other people, some of which I'm the owner of, some of which I'm not. As recently as two weeks ago (or maybe three), I was able to do this, without any problem at all. I'd just drag the new top-level shared folder into the other folder, and voila, it moved.
I can no longer do that.
- Здравко2 years agoLegendary | Level 20
Matthew S.50, Did you try move that folder using Dropbox web? If not, give it a try; it may succeed. 😉
Good luck.
- Matthew S.502 years agoHelpful | Level 5
Tried it via web version today; it didn't work. I get the message "Ask the owner to move this folder. [Name] owns [foldername] and can move it."
- Hannah2 years ago
Dropbox Community Moderator
Hey Matthew S.50, if you create a test top level folder in your account, that will be non-shared and won't contain any other shared folders, and try to move the shared folder into that, does it work?
- Claire W.32 years agoHelpful | Level 6
Hi Nancy , here is a screenshot of the parent folder (not shared with anyone) where I am trying to put a bunch of shared folders:
If this isn't the screenshot that you mean, then please let me know.
I was away from my computer for a week traveling, and I will note that now, suddenly, I am able to copy files into the folder without an error, so something must have changed on Dropbox's end. I have not changed my settings or restarted my computer in the meantime (and the prior issue was happening both on my laptop and within the Dropbox web interface). So I'm not sure what caused the issue in the first place, or how it got resolved, but it does work as expected for me now. It would be great, though, to find out how to prevent this re-occurring in the future. 🙂
Thanks!
- insightfulibis2 years agoExplorer | Level 3
@Claire W.3
I found a solution that works for me for now.
Note: I am using MacOS environment.
1. Im added to a shared folder (A) from someone outside of my organisation2. that folder shows up in my top level DB folders
3. i have created a top level folder called "Shared with me" (B) (no one else has access to this)
4. I move the shared folder (A) (via DB web) to the (B) folder
5. then in Mac "finder" i create and "alias" of (A)
6. i move that alias to the folder in my DB structure that i need it.
----
Note: the alias folder will be accessible to everyone within the folder structure you arrange.
For me, we are a small team and do not require folder/file level permissions, so it is easy to manage.
Hope this helps. - D P11 months agoCollaborator | Level 8
Same issue here: cannot move a shared folder I was invited to - to my own folder (NOT shared). Tried using Windows client and through web. So they're just supposed to live in the home folder now?? I've always moved shared folders before to keep things organized, so this is a new bug (or "feature"?)
- Walter11 months ago
Dropbox Community Moderator
Hey D P - sorry to hear about this.
Are you getting any particular error when trying to do this via the website or is the site not responding?
Also, are you using an individual account or a team one?
- D P11 months agoCollaborator | Level 8
To move this folder, try contacting the owner of FOLDER_NAME
Family plan
- Walter11 months ago
Dropbox Community Moderator
Thanks for the clarification D P - much appreciated.
Is the folder's owner part of the same family plan or are they using an individual account of their own or even a team account?
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