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GSims's avatar
GSims
Helpful | Level 5
5 years ago
Solved

Can't Apply Organization Policies...

Recently, I have started getting the below error when trying to open Excel to edit. Can't apply organizations policies Intune service error... Does any knows how to fix this on an Android Samsung N...
edit
Error Messages
Microsoft Office
Mobile
  • hal_ueda's avatar
    hal_ueda
    4 years ago

    I solved the problem. It is the problem of excel. So, resetting excel is the solution.

     

    1. Reset Office 365 from excel application.

      Follow the instruction of the page: https://www.compsmag.com/how-to/reset-microsoft-office-apps-in-android/

    2. Open the Dropbox application of the android phone.

    3. Open an excel file saved in Dropbox with excel application.

    4. Excel application instructs to login to dropbox, so login with valid account.

    5. Now, capable read/write the excel file with excel application of android smart phone.

     

    PS. I posetd as hal-ueda before, then I made an account hal_ueda by mistake. Both are me.

GSims's avatar
GSims
Helpful | Level 5
5 years ago
The error message reads:
Can't open file
We couldn't apply organizational policies to give you access to your account because of an intune service error. Please try again later.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

That is almost certainly an error from the program itself, not Dropbox, but without a screengrab we cannot confirm it. 

 

However, if you are trying to configure Microsoft Intune to work with Dropbox then it wont - Microsoft do not support it. OR if your organisation is using Intune at all the same can happen. 

 

You need to speak to your own IT Teams or whoever is configuring the device and software. 

  • GSims's avatar
    GSims
    Helpful | Level 5
    5 years ago
    I am not using my organization on my cell phone.
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 years ago

      There is some sort of organisational policy at play - logged in version of Excel linked to work for example

      • Rayknn's avatar
        Rayknn
        Explorer | Level 4
        5 years ago

        I have the exact same issue when trying to open and modify excel files from my Android tablet.  It not connected with any "organization", if I understand what is meant by that.

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