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Garryx's avatar
Garryx
Explorer | Level 3
3 years ago
Solved

Can't delete my Dropbox Backup

Hi,

I have a Backup set up for a PC that no longer exists. I cannot delete the backup. The help says to login, goto settings-security tab, select the device to log it out, so the backup can be deleted. The device does not exist in my list.

The instructions make sense but there appears to be something wrong. If there is nothing wrong with what I am doing how do you contact support to get it fixed?

Cheers, Garry

Computer Backup
Delete
Dropbox Backup
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the additional screenshot marcelltab 

     

    Could you try removing the backed up device from your account's  security page and then try to delete your backup? 

     

    If you get the same results, we might need to send you an email to investigate internally.

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  • Garryx's avatar
    Garryx
    Explorer | Level 3
    3 years ago
    Hi Megan,
    Sure you can email me. The link in Jay's response shows a backup which I would like to delete called PC (Akai), what would you like know or me to try?
    Garry
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Garryx, could I send you an email, in order for us to have a closer look into this, and hopefully resolve your issue?

     

    Let me know more!

  • Garryx's avatar
    Garryx
    Explorer | Level 3
    3 years ago
    Yes, it is a device that no longer exists. Supposedly I can log in to drop box, select that device, and log it out. Problem is it is not in my list of devices, cannot log it out, cannot delete the backup.
    Dropbox solution is to pay them to report their bug.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi from me as well, Garryx!

     

    The “PC” folder that you mention should contain your backed up folders. 

     

    Is it possible that “Akai” was the name of your previous device that had been backed up?

  • Garryx's avatar
    Garryx
    Explorer | Level 3
    3 years ago
    That's funny.
    What is My PC (Akai) ?
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Garryx, thanks for bringing this to our attention.

     

    Just for clarification, are there no backups visible on this page on your account?

     

    This will help me to assist further!

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