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dalden's avatar
dalden
Helpful | Level 6
5 years ago
Solved

Can't delete or remove a folder

I am trying to remove a folder that exists on my PC from Dropbox.  I am the owner and no one else is shared.  When I am in dropbox.com I can select the folder but there is no Delete function available in the ellipsis ... options. Also there is no option to remove from Dropbox. If I press the Delete button my PC a box pops up with a delete option.  When I click  Delete in the box a message says Deleting 1 item.  A few seconds later a message pops up saying Unable to delete 1 item.  Does anyone know why can't I delete or remove this folder from Dropbox?

Computer Backup
Delete
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  • Leonidas1994's avatar
    Leonidas1994
    Explorer | Level 3
    4 years ago

    Hi Hannah.

     

    Thanks for asking!

     

    It seems that online there is no folder anymore... But, in my computer, the folder is there and I can't delete it...

     

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Leonidas1994, that appears to be a system restore folder, or at least a copy of one. If so, then it means it needs access from the original administrator of that machine it was transferred from.

     

    Could you try these steps to change the permissions on the folder to then delete it?

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