Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

chrisjorg's avatar
chrisjorg
Explorer | Level 3
2 years ago
Solved

Collaborator Word edits lost, version history does not show them editing

Hi  I created a shareable link for my collaborators to look at a Word document and add some edits. I have used Dropbox on multiperson collaborations before, and did not think there would be an issu...
edit
File access
restore
  • Jay's avatar
    Jay
    2 years ago

    Hi chrisjorg, thanks for bringing this to our attention.

     

    Just for clarification, what kind of shared link to the file did you create for them to edit the file?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

If a file is edited in Word for the Web, then it would be edited and saved almost immediately. 

 

Have you previously had conflicted copies when the same file with your collaborator was opened at the same time?

chrisjorg's avatar
chrisjorg
Explorer | Level 3
2 years ago

That's what I thought. No, this is the first time. But as said, the text he added was gone when I looked for it again. There is also zero info in the versions tracking of anyone but myself. I really just want to see what he wrote and copy it, but what can be done now? I am too embarassed to ask him to write it down. 

 

Say he chose to 'delete' the text, it should still show up somewhere ??? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    There might not be a conflicted copy since this was via shared link.

     

    If the text was deleted, then it could appear on the events page, but as you've mentioned, it isn't there in the version history.

    • chrisjorg's avatar
      chrisjorg
      Explorer | Level 3
      2 years ago

      My bad: collaborator edited the file outside Dropbox. I have obtained the edits. Please accept my sincere apologies. So far Dropbox has not disappointed..

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        No worries, thanks for letting us know in this matter and that you were able to get the edits.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!