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Danipants's avatar
Danipants
New member | Level 2
3 years ago
Solved

Corrupt file disappeared??

I was working in an Excel file and made a couple changes, when I hit save it froze, then the program closed. When I opened it back up, the file was completely gone from my dropbox, but I did NOT dele...
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  • Rich's avatar
    Rich
    3 years ago
    Danipants wrote:
    I was working in an Excel file and made a couple changes, when I hit save it froze, then the program closed. When I opened it back up, the file was completely gone from my dropbox, but I did NOT delete it.

    Excel deleted the file during the save process.

     

    When working on an Excel file, Excel creates a temporary file and all of your edits are made there. When you save, Excel first deletes the original and then renames the temporary file. If Excel was unable to save after the original was deleted, you would lose the file. I'd look in the folder where the file was located for any temporary files. You'll probably need to enable the display of hidden files on your operating system.

     

    I’ve tried all of the standard options found on dropbox help regarding Recovering deleted files, but none of that works because the file is no longer in my dropbox, including the deleted folder.

    Are you sure the file was syncing to Dropbox? Do you see any mention of it on your Events page? If it's not showing up in Deleted Files and there's no reference to it on your Events page, then it was likely never syncing to Dropbox.

ivan10grazie's avatar
ivan10grazie
Explorer | Level 4
3 years ago

I don't understand if you are investigating the problem because I haven't received any other email communications about it. You can verify?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
ivan10grazie wrote:

I don't understand if you are investigating the problem because I haven't received any other email communications about it.

The message would have been sent to the email address you have in your Community profile. Be sure to check your Junk/Spam folder.

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