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3van-wright's avatar
3van-wright
New member | Level 2
8 years ago
Solved

Corruption of Excel Files saved to Dropbox

We have Dropbox for business and collaborate on a number of Excel files using Mac. Only one user at a time is permitted to access the file to avoid sync errors; all computers have installed the latest operating system, MS Office version. 

 

We regularily encouter Excel files being saved to Dropbox becoming corrupt. Version history is used is used to recover the last stable version often losing work. 

 

I have been on a number of threads that report the same issue, with no solution. This has been ongoing for a number of years and cannot replicate the specific circumstances in which to create the corruption. This is not an issue with MS Excel as the problem is isolated to Excel files save to Dropbox.

 

Has anyone got a explaination / solution for this happening? 

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  • Lusil's avatar
    Lusil
    8 years ago
     
    Although we don’t take any action on your Dropbox files that would cause them to be corrupted, have you by any chance tried to download the file in question directly to your computer, and then opening it? 
     
    You can also check to see if there are any incompatible characters included in any file names that may be causing file issues.
     
    Finally, I’d kindly recommend checking this article out for further info which may help in the process.  
     
    If you’re still experiencing some issues with this, could you please provide me with a screenshot (omitting any personal info) of any relevant error that you may be seeing?
     
    Thanks in advance. Let me know how it goes! :grin:

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hi rmitterer, thanks for letting us know what did the trick for you and the other user - awesome work!

    If you have any questions or feedback for us, just give us a shout. In the meantime, have a lovely day ahead. :grin:

  • zesid's avatar
    zesid
    New member | Level 2
    6 years ago

    Corruption, to excel files can affect your productivity, so, if you want to recover corrupt excel files then you can use the manual procedure or can use a tool that can repair Excel files.

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