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"Couldn't extract files. Can only handle files up to 512 MB."
I have 2TB of available storage on my Dropbox account, but am unable to open a ZIP file (approx. 3.2GB) -- instead, I'm getting an error message that says "Couldn't extract files. Can only handle files up to 512 MB." Any thoughts on how best to resolve this? Thanks.
Hello,
As mentioned in the thread, zip files that are larger than 512 MB cannot be extracted. To avoid confusion, the "Extract all" button is now disabled for any zip files that pass this threshold. Therefore, to extract the zip file, you would need to first download it and then extract it locally on your computer.
Thanks,
19 Replies
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It should be clear when attempting to extract, and it should be mentioned in the relevant Help article. No point burying this kind of information in the forum, a lot of users wouldn't come here looking for the answer. They'll just be presented with the useless error message and move to a different service.
Speaking of which, I'm going back to pCloud which handles extracting GB+ zip files no problem. Dropbox is so alienating toward regular users these days.
When I downloaded my Zip file it wasn't then in a format to unzip.
I am trying to fight a rental bond refund and my photos of entry are locked up in dropbox and I cannot access them. This is beyond frustrating and really should allow for a larger limit. When I click Extract All on the toolbar it doesn't do anything either, just keeps loading for hours and hours and still nothing.
Hello Mark,
Of course, yet, there are many reasons/times where people store images in zip file ( e.g. photographer saves event photos and send them to the recipient ) and want to extract them online because they don't have space on their computer for such sizes or would like to see it more organized in dropbox, there can be many reasons. The request to allow large zip files to be extracted is pretty basic and I hope Dropbox will consider to apply this, a.s.a.p
Regards
Etay
dipoarowonaDropbox Engineer
Hello,
As mentioned in the thread, zip files that are larger than 512 MB cannot be extracted. To avoid confusion, the "Extract all" button is now disabled for any zip files that pass this threshold. Therefore, to extract the zip file, you would need to first download it and then extract it locally on your computer.
Thanks,
This is a very very low and crippling policy that makes the tool essentially useless. We don't use dropbox to store tiny zip files, we have USB drives and hard drives for that. We use DropBox and it's expensive and shrinking storage to store our large files, so we should be able to use your tools on any files we pay for you to store.
Having to download GB worth of files just to unzip them and then re-upload them is a waste of countless resources (data storage, traversal, energy, human capital, and more)
Please consider updating this insulting 512MB limit.The limit is ridiculous. I don't even know why they bothered having the feature at all. They've not improved it in several years, so don't hold your breath.
Why? that is completely unreasonable
