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Deleting files does not free up space
I deleted about half of my files and then permanently deleted them in the "Deleted Files" section. It still says I'm about out of space. Is there something else I need to do?
It was my SMS backup program. All solved.
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- Hannah
Dropbox Community Moderator
Hey jrbartlettjr, if your backups page is empty, you should be good.
I would suggest following these steps, though, to calculate the size of any folders, shared or non-shared, you have in the account, to see which ones are taking up your space.
Okay, it says Backup = 0 bytes in "Manage Accounts." If I had backups, where would I find those?
- Rich
Super User II
Don't forget to check your Backups page as well.
Ok thank you mark, that cleared out a bit more.
- Mark
If its a Share you need to leave the Share at www.dropbox.com/share
Thank you Hannah for your reply. Yes I did find a Folder that I have not done anything with for some time. It is "Shared" and "Delete" is not an option. I am clicking everywhere trying to learn how to disconnect it.
- Hannah
Hey jrbartlettjr, thanks for reaching out to us.
What's your used space, if you take a look at the plan tab in your account settings?
Is it possible that you have any shared folders in the account? Shared folders also take up space.
Note: Just found the space where deleted files are deleted permanently. The file usage number was reduced only a small amount, not relative to the actual amount of file usage I deleted.
oops, meant to write >1Gb of files and images deleted.
I have deleted >1Mb of files and images BUT the file usage number remains the same. How long must I wait for the file usage to calibrate and show me the correct number??
