Forum Discussion

user38's avatar
user38
New member | Level 2
3 years ago

Deleting files or folder when I open them.

I'm having an issue on one of the computers in my office when attempting to open any folder or file it automatically deletes the folder I'm trying to access. any ideas would be amazing! 
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, user38, I'd be more than happy to help! 

 

Now that's indeed a weird situation there. 

 

Do you open the files using the website, or the desktop app? I'm assuming the app, is that right? 

 

Do you notice any errors, or does the content simply goes to your trash/deleted files?

 

Let me know more! 

user38's avatar
user38
New member | Level 2
3 years ago

I receive the same issue in the website, or the desktop app. 

 

There is no error it just goes to the delete folder.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Can you kindly send me some example screenshots of you reproducing the issue, in order for me to have a visual too user38?

     

    Also, have you by any chance tried switching to a different browser? Does it happen immediately when you click on the folder? 

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