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Z104's avatar
Z104
Explorer | Level 3
5 years ago

Deleting to Create More Storage Space

I have 2GB of free storage and am getting the message I have run out of space?  What is the quickest way to delete selected files to create more space as can't afford to purchase more.

Delete
restore
Space and storage
Storage space

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi JesseX, I'd be happy to answer this one for you! 

     

    Do you currently use our desktop app, or the website? 

     

    Let me know, and we'll take it from there!

  • JesseX's avatar
    JesseX
    New member | Level 2
    4 years ago

    I use the desktop app. It is already empty since long time back but I keep receiving e-mails about my quota being full.   

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey JesseX, thanks for responding back to me! 

     

    Is it possible that you have two Dropbox accounts? If the app is empty, and up to date, then the website should reflect the same thing. 

     

    Is your Dropbox connected email address the same as the one you're receiving these emails to?

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