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vevaw's avatar
vevaw
Explorer | Level 4
2 years ago
Solved

Desperately need help recovering files

Hello,

I did something incredibly stupid the other day and thought I had fixed it but now realise with horror that it wasn't fixed after all....

I dragged a folder off my desktop straight out of Dropbox into another cloud storage folder. Soon after I deleted the other cloud storage software off my computer as it wasn't working well and forgot about the folder I had dragged in.

After much panic I went into my online version of Dropbox and saw that the folder was still there - so relieved - downloaded it as a ZIP and put it back on my desktop.  All the subfolders were there and I didn't think to check.  Now I see today that all the folders are completely empty.

Please help as I have lost artwork and unique files going back many years.

There's no sign of it in Deleted Items.  I don't know whether or not to upgrade to a higher version of Dropbox (am on Basic) in order to get phone support or whether even this act would somehow make the folders even more unrecoverable.

Any advice greatly received.

 

restore
  • Hannah's avatar
    Hannah
    2 years ago

    Hey vevaw, I've gone ahead and removed your screenshot and the folder name in one of your replies.

     

    If I missed something or if you need anything else, let us know!

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  • vevaw's avatar
    vevaw
    Explorer | Level 4
    2 years ago

    Sorry it's not a shared folder and it says 'you deleted' not 'you removed'.  There were a few folders in it that were shared but not the ones I most need to recover.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey vevaw. Can you please click on the hyperlink that’s associated with this deletion event, and let me know what you see (feel free to send me one more screenshot)?

     

    Do you see an option to restore your folders this way?

  • vevaw's avatar
    vevaw
    Explorer | Level 4
    2 years ago

    Hi Nancy,

    By some miracle I have found the folder and all the files intact.  It was amongst my Windows folders,. Even though I had uninstalled the other cloud software a folder had been left behind and it contained all the missing files.  Thank goodness.  Thank you for your help.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear you found your files, vevaw! For anything else, we’ll be right here.

  • vevaw's avatar
    vevaw
    Explorer | Level 4
    2 years ago

    Hi Nancy, please can you tell me know to delete my posts on here as there are some screenshots and info I don't want left online permanently.

    Best wishes

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey vevaw, I've gone ahead and removed your screenshot and the folder name in one of your replies.

     

    If I missed something or if you need anything else, let us know!

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi vevaw I am glad the files you were missing were eventually found 🙌.

     

    I’m curious how Dropbox has been working for you since your issue was resolved. If you're open to sharing, I'd love to hear how you’ve been incorporating Dropbox into your daily routine. 

     

    Have you tried using Dropbox Rewind since? If anything it’s a great tool for recovering earlier file versions! 

    Looking forward to hearing from you,

     

    T 😺 (Dropbox Community Manager)

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