Didn't Save, Need to Recover File

I unlinked then signed back into dropbox. Now none of my syncing icons are working. 

Hmmm… 🤔 Interesting outcome gwrevare (& thanks for sharing); at this point I’d recommend re-installing our app using the Offline installer which should eliminate similar discrepancies (& you can reference the steps outlined below to get going with that):

Nonetheless, if you’re still unable to see any syncing icons on your files, please let me know & I’ll make sure to reach out to you directly on my end, so as to check back on the specifics I have on my tools. Thanks again for sticking with me on our discussion here!

Similar problem here.

Was trying to find the local AutoRecover file for the document, and went back through the AutoRecover folder for Word using Time Machine.  Files that were locally saved on my machine (that I had open at the same time) generated an AutoRecover file, but not the file I had that was saved in Dropbox.

I'm left concluding that if a file is saved in Dropbox Microsoft Office may not make an AutoRecover file, which is pretty worrying.

I had this exact same issue today. I had saved my word doc multiple times, working with my word doc in Dropbox. Then, I accidentally dropped my computer and the screen went blank. I restarted the computer, and when I opened my word doc, it only showed the version saved at 10:15 that morning, as if I hadn't saved it after that time. And Word also showed no previous versions. (That option was greyed out in Word.) So I"m afraid that the autosave function doesn't work if your document is in Dropbox. I've lost six hours of work, and now I don't trust dropbox. 

I am also in the same boat. But I didn't experience an unexpected shut down. I had a file which I was working on, saved it (it saved properly and synced). Came back a few days later, worked on the file for a couple more hours and saved (I know I saved because I completely closed out of Word and was prompted to save before closing).

Then went back to the file a couple of days later to find that my edits had not been saved. As such, there was nothing in 'recover unsaved files' because I had actually saved it. The version both locally and online was the version that I had worked on in the first instance without any edits.

Is this some kind of reverse sync issue? I need a solution otherwise I'll have to move from dropbox to another tool. I can't afford for that to happen again

And just another update. I just did a test...

Went into the file I mentioned above. Did some more updates, saved as I went. Saved the document, closed out of word, reopened document - it only saved the edits from the save I did half way through, but not the final edits (just before I saved and closed). Luckily I copied and pasted them to another document.

Here's what I'm doing now... I save my document and I automatically save a backup copy (option in Word.) When I save, I click the dropbox icon and it opens a list of recent activity. Sometimes it shows that the document was saved (edited), and sometimes it doesn't. I really don't understand why. One time, I simply added one extra word to the doc and pressed save and Dropbox never showed the document as being "edited." It only showed it as being "viewed." In desperation, I have saved the document with a new title, which never seems to fail to show up in Dropbox. This is definitely a concern!!!

I have already corresponded with someone from Dropbox, and they were not able to offer an explanation. But you are welcome to try again, Jane. I'd love to figure this out.