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omerzafeer's avatar
omerzafeer
Explorer | Level 3
3 years ago

Dropbox account deleted

I had a dropbox account since 2010 at least. I have been using it regularly. I just found out that my account has been deleted?? I was able to create a new account on the same email address. My accou...
account access
Delete
dropbox business
restore
omerzafeer's avatar
omerzafeer
Explorer | Level 3
3 years ago

Hi Jay
Thank you very much for replying. Are you sure it was deleted by the team admin? If that is the case, it is a serious breach of my privacy under local laws. Can you please assure me if it was deleted by the admin? And also, does the admin have access to my personal files as well? That does not make much sense to be honest. I had had my dropbox account for more than a decade and I was added to the team not more than 6 months ago.
I thought my personal account and files were mine and nobody else had access to them.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

If you were a member of a Dropbox Business team, they could have access to all your files depending on the plan they're on. 

 

Since you mentioned you couldn't login to the account, what error message did you get back then?

 

When you join a team, you get the option to merge your account or keep your personal files separate. Do you remember which option you chose?

  • omerzafeer's avatar
    omerzafeer
    Explorer | Level 3
    3 years ago

    It just said no account associated with this email and took me to the sign up page. I think I checked the merge option but i am not sure.

     

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