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Forum Discussion
Dropbox account deleted
I had a dropbox account since 2010 at least. I have been using it regularly. I just found out that my account has been deleted?? I was able to create a new account on the same email address. My accou...
Hi Jay
Thank you very much for replying. Are you sure it was deleted by the team admin? If that is the case, it is a serious breach of my privacy under local laws. Can you please assure me if it was deleted by the admin? And also, does the admin have access to my personal files as well? That does not make much sense to be honest. I had had my dropbox account for more than a decade and I was added to the team not more than 6 months ago.
I thought my personal account and files were mine and nobody else had access to them.
Mark
Super User II
Super User II
omerzafeer wrote:
I was added to the team not more than 6 months ago.
I thought my personal account and files were mine and nobody else had access to them.
When you are onboarded to the Team you are told this is the case. Everything that you 'had' becomes the Teams' when you join. Its why you are almost forced to set up a second account for the Team instead of moving yours over.
unfortunately I was not told that. I saw someone else's account and it showed two separate folders. Their own files and the company's. So I thought they will both stay separate.
Unfortunately the admin only has the official files and not my personal. So are they just.... gone? forever?- Hannah
Dropbox Community Moderator
Hey omerzafeer, have you asked the admin to see if they have the option to restore your account?
- I have sent them an email but unfortunately there is a time difference of almost 12 hours between the two of us so it might still take a few more hours to a reply from them. In the meantime, could you please confirm if they or dropbox themself can restore my personal files? Thanks a bunch!
