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omerzafeer's avatar
omerzafeer
Explorer | Level 3
3 years ago

Dropbox account deleted

I had a dropbox account since 2010 at least. I have been using it regularly. I just found out that my account has been deleted?? I was able to create a new account on the same email address. My accou...
account access
Delete
dropbox business
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago
omerzafeer wrote:

I was added to the team not more than 6 months ago.
I thought my personal account and files were mine and nobody else had access to them.

When you are onboarded to the Team you are told this is the case. Everything that you 'had' becomes the Teams' when you join. Its why you are almost forced to set up a second account for the Team instead of moving yours over.

omerzafeer's avatar
omerzafeer
Explorer | Level 3
3 years ago

unfortunately I was not told that. I saw someone else's account and it showed two separate folders. Their own files and the company's. So I thought they will both stay separate.
Unfortunately the admin only has the official files and not my personal. So are they just.... gone? forever?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey omerzafeer, have you asked the admin to see if they have the option to restore your account?

    • omerzafeer's avatar
      omerzafeer
      Explorer | Level 3
      3 years ago
      I have sent them an email but unfortunately there is a time difference of almost 12 hours between the two of us so it might still take a few more hours to a reply from them. In the meantime, could you please confirm if they or dropbox themself can restore my personal files? Thanks a bunch!
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        I'm afraid that if the admin has deleted the account, the files cannot be restored by us, Omer.

         

        Let's hope that the admin can restore the account.

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