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Forum Discussion

omerzafeer's avatar
omerzafeer
Explorer | Level 3
3 years ago

Dropbox account deleted

I had a dropbox account since 2010 at least. I have been using it regularly. I just found out that my account has been deleted?? I was able to create a new account on the same email address. My accou...
account access
Delete
dropbox business
restore
omerzafeer's avatar
omerzafeer
Explorer | Level 3
3 years ago
I have sent them an email but unfortunately there is a time difference of almost 12 hours between the two of us so it might still take a few more hours to a reply from them. In the meantime, could you please confirm if they or dropbox themself can restore my personal files? Thanks a bunch!
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I'm afraid that if the admin has deleted the account, the files cannot be restored by us, Omer.

 

Let's hope that the admin can restore the account.

  • omerzafeer's avatar
    omerzafeer
    Explorer | Level 3
    3 years ago
    Thank you very much. I’ll update if it is a success.
    Isn’t this a fatal flaw in dropbox’s design that an admin can just delete your account altogether instead of just removing you from the team? Doesn’t dropbox inform them that this action will delete the entire account and not just remove the member from the team?
  • omerzafeer's avatar
    omerzafeer
    Explorer | Level 3
    3 years ago

    Also if it has been more than 7 days since deletion, can the admin still restore? Or then does it all just depend on the off chance of the admin having an offline copy of your files? Also why does an admin have access to team members’ private files?

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